Shipping policy

Delivery

All items are delivered from Montreal, Canada.

Uncommon Playground allocates a delay of 1 to 3 business days to process your order. You will receive an email confirmation along with shipment information once we have placed the order. A tracking number will be communicated once it is available. In the exceptional case where you have not received a tracking number after 5 business days following the date you placed your order, contact us at support@uncommonplayground.com

Delivery times

Depending on your localization, delivery times may vary between 5 to15 business days. Please consider that we always favor the fastest delivery methods so that you can receive your packages within a reasonable delay.

Local delivery

We offer eco-friendly bike delivery (Island of Montreal depending on your location).

International delivery

We deliver internationally! The related costs depend on your country and the weight of the order. Uncommon Playground takes no responsibility for additional charges, customs clearance fees, etc. Know that we consider you in each decision, particularly with regard to the packaging so that it is as light as possible and therefore less expensive. 

Sales

All sales are final. However, if the item received is not the item ordered, contact us within a reasonable time.

Uncommon Playground takes no responsibility for stolen or lost packages. Note that we remain at your disposal for any questions. You can contact us at support@uncommonplayground.com. We will answer you in a reasonable delay.